Perfect Beauty Return & Exchange Policy

At Perfect Beauty, we want you to feel confident and satisfied with every purchase. While we take great care to provide high-quality products, we understand that sometimes a return or exchange may be necessary. This policy outlines everything you need to know about returning or exchanging items purchased from us.

1. Eligibility for Returns

You may return most items within 14 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
All returns must be accompanied by the original receipt or proof of purchase.
Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and copyright reasons, the following items are not eligible for return or exchange:

Opened or used beauty, skincare, or personal care products
Earrings or personal accessories due to hygiene reasons
Gift cards or e-gift vouchers
Digital products such as downloadable devotionals or e-books
Sale, clearance, or final discount items (unless defective or damaged upon arrival)

3. How to Initiate a Return

To request a return or exchange:

Contact our customer support team at [insert email/phone number] within 14 days of delivery.
Provide your order number, the product(s) you wish to return, and the reason for return.
Our team will review your request and provide you with a Return Authorization and shipping instructions.
Safely package your item(s) and send them to the return address provided.

⚠️ Please do not send back items without contacting us first, as this may delay processing.

4. Refunds

Once we receive and inspect your return, we will send you an email notification.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Depending on your bank or payment provider, refunds may take additional time to reflect in your account.

Refund Deductions

Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.
Original shipping fees (if any) are non-refundable.

5. Exchanges

Exchanges are possible for items of equal value (e.g., different shade, size, or product).
If the replacement product costs more than the original item, you’ll need to cover the difference.
If the replacement product costs less, we will refund the difference to your original payment method.

6. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please notify us within 48 hours of delivery with photos as proof.
We will arrange for a free replacement or full refund, including shipping costs.

7. Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item).
We recommend using a trackable shipping method and retaining proof of postage, as we cannot guarantee receipt of untracked parcels.

8. International Orders

International customers are welcome to return eligible items, but please note:
- Shipping costs and customs duties are non-refundable.
- Customers are responsible for any return shipping charges.

9. Our Commitment

We value your trust and want every experience with Perfect Beauty to be enjoyable. If you’re not satisfied with your purchase, we’ll do our best to make it right. Our customer care team is always here to support you.

📧 Contact us: info@theperfect-bauty.site
📞 Phone: 0712 739184

✨ Perfect Beauty Promise: We’re more than a beauty store—we’re a community. Our return policy is designed to give you peace of mind while shopping with us.